Q & A

In the past, there are many passengers that booked via e-mail and over the phone but when we picked up, they either not at the pick-up location or not ready to leave or not showed up. As a result of these, we had wasted our time and gas and lost opportunity to serve other walk-in passengers. Then we would like to serve only serious customers.

If you are in Pattaya, you can buy advance ticket at Pattaya office. If you are not in Thailand, you can buy ticket at Suvarnabhumi Airport, “Pattaya” counter,on Level 1 Gate no. 8. However, it is subject to seats availability.

There might be 2 possibilities: 1. It is related to your card issuer which you have to contact your card issuer 2. When you click “pay now” button, please wait until payment gateway page go back to Bell Travel Service page.Otherwise, your booking may fail.

Please e-mail us the first 4 digits and last 4 digits of your paid credit card. We will check with our bank and will get back to you as soon as possible.

I am afraid that we cannot refund your money. Our policy sets that all bookings cannot be refunded but it can be changed and it must be done at least 2 days in advance.

You can e-mail us at reservation@belltravelservice.com for any changes. Please include your existing booking no (PNR No.) and your changes then we will change it for you.

If your hotel is in our list, we will transport you directly to your hotel, or as near as the vehicle can physically get. It is our intention to provide a door-to-door service.

No, it will not. We will try our best to depart on time.

No, you cannot. If you miss the booked coach, your booking is expired. We recommend you to book the coach that allows you to make it on time.

Yes, you can but you must prove to us that your flight delays and lands within 30 minutes prior to booked coach departure time. It also depends on seats availability. We recommend you to book the coach that has at least 1 hour from your estimate time arrival (ETA).

Call our office using the number shown on the confirmation note, and you will be directed to location of our represent. Our staff will be at “Pattaya” counter on Level 1 in front of Gate no. 8

No, we are not because we have to pick-up other passengers. Then please make sure that you wait for our driver in your hotel lobby during the designated pick-up time.

We recommend you to call our local office to check our vehicle status as it might be stuck in the traffic or on its way to your place.

Yes, we do have a service. Please go to Private Services Menu for more details.

No, we do not have the service yet.

We are sorry that we do not have hotel for your selection yet.

You can e-mail us at reservation@belltravelservice.com for any changes. Please include your existing booking no (PNR No.) and your changes than we will change it for you.