Bell Travel Service
Bell Travel Service
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Q & A

1. Can I call your office to reserve my seats? Or can I e-mail you to make a booking for me?

No, you cannot. We have implemented new booking system which requires full payment when submit booking.

2. Why does Bell have to change to new booking system?

In the past, there are many passengers that booked via e-mail and over the phone but when we picked up, they either not at the pick-up location or not ready to leave or not showed up. As a result of these, we had wasted our time and gas and lost opportunity to serve other walk-in passengers. Then we would like to serve only serious customers.

3. How can I make an advance booking if I do not have credit card?

If you are in Pattaya, you can buy advance ticket at Pattaya office. If you are not in Thailand, you can buy ticket at Suvarnabhumi Airport, “Pattaya” counter,on Level 1 Gate no. 8. However, it is subject to seats availability.

4. Why my credit card cannot make a successful payment?

There might be 2 possibilities: 1. It is related to your card issuer which you have to contact your card issuer 2. When you click “pay now” button, please wait until payment gateway page go back to Bell Travel Service page.Otherwise, your booking may fail.

5. What should I do if I paid by credit card but did not receive any confirmation e-mail?

Please e-mail us the first 4 digits and last 4 digits of your paid credit card. We will check with our bank and will get back to you as soon as possible.

6. Can I cancel my booking and get my money back?

I am afraid that we cannot refund your money. Our policy sets that all bookings cannot be refunded but it can be changed and it must be done at least 2 days in advance.

7. What should I do if I want to change my travel date, travel time, pick-up location or drop-off location?

You can e-mail us at reservation@belltravelservice.com for any changes. Please include your existing booking no (PNR No.) and your changes then we will change it for you.

8. Will the transfer take us directly to our accommodations or will it leave us at a drop off point in the city?

If your hotel is in our list, we will transport you directly to your hotel, or as near as the vehicle can physically get. It is our intention to provide a door-to-door service.

9. If our flight is delayed, will the transfer wait for us?

No, it will not. We will try our best to depart on time.

10. If I miss the booked coach, can I take the next coach?

No, you cannot. If you miss the booked coach, your booking is expired. We recommend you to book the coach that allows you to make it on time.

11. What if my flight delays and I miss my coach, can I take the next one?

Yes, you can but you must prove to us that your flight delays and lands within 30 minutes prior to booked coach departure time. It also depends on seats availability. We recommend you to book the coach that has at least 1 hour from your estimate time arrival (ETA).

12. What should I do if I can’t find your staff at the airport?

Call our office using the number shown on the confirmation note, and you will be directed to location of our represent. Our staff will be at “Pattaya” counter on Level 1 in front of Gate no. 8

13. If we are late for the pick-up at our hotel, will your driver wait for us?

No, we are not because we have to pick-up other passengers. Then please make sure that you wait for our driver in your hotel lobby during the designated pick-up time.

14. What should we do if your staff does not show up at the designated pick up time?

We recommend you to call our local office to check our vehicle status as it might be stuck in the traffic or on its way to your place.

15. Is there any private transfer?

Yes, we do have a service. Please go to Private Services Menu for more details.

16. Do you have pick-up and drop-off service in HuaHin?

No, we do not have the service yet.

17. Can we book hotel via the website?

We are sorry that we do not have hotel for your selection yet.

18. Can we book for package tour?

You can e-mail us at reservation@belltravelservice.com for any changes. Please include your existing booking no (PNR No.) and your changes than we will change it for you.

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